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Showing 11 - 20 of 21 results for "customer service"

ASFI reports on momentum towards sustainable finance sector

RACHEL ALEMBAKIS  |  TUESDAY, 8 JUN 2021  |  NEWS
... Australian sustainability taxonomy to guide the definitions, labels and standards that guide product development, customer service delivery and capital allocation in the financial sector. ASFI is also aiming to establish a permanent ASFI body by mid ...

Measuring the gap between ASX board ethics, exec performance

RACHEL ALEMBAKIS  |  THURSDAY, 11 MAR 2021  |  NEWS
... ethics? when the management team are sitting and making decisions, it's not clear as how to weigh the value of good customer service, profit, and good for the community, and how to operationalise it on a case-by-case basis." Rafe posited in the research ...

Class linked to experience of inclusion at work: DCA

RACHEL ALEMBAKIS  |  FRIDAY, 30 OCT 2020  |  NEWS
... teams compared to 3% in non-inclusive teams, and were 10 times more likely to be in a team providing excellent customer service - 65% in inclusive teams compared to 6% in non-inclusive teams. "Organisations have got to work out if this is important to ...

Instreet Investment takes majority stake in Acorns Grow Australia

RACHEL ALEMBAKIS  |  FRIDAY, 2 FEB 2018  |  NEWS
... feedback from our customers," said George Lucas, managing director. "But growth will always come from providing good customer service. We can now also look to expanding into S.E. Asian markets initially with Indonesia." Acorns Grow Australia has also ...

Good Shepherd Microfinance, NAB mark 5th anniversary of Good Money launch

RACHEL ALEMBAKIS  |  FRIDAY, 25 AUG 2017  |  NEWS
... retail environment where you're not going to welfare and that definitely works." The stores have also focused on customer service, Proske said. "Our customers want things to be clear and fast, which is pretty logical," she said. "We've had to do quite ...

bankmecu to participate in GABV bank investment fund

RACHEL ALEMBAKIS  |  THURSDAY, 2 APR 2015  |  NEWS
... one single thing, but a combination of elements," he said. "There are strong product offerings, we have great customer service as a value proposition, but we've also benefitted from the [fossil fuel] divestment movement- consumers are making conscious ...

Instreet Investment buys The Emerald Club

RACHEL ALEMBAKIS  |  FRIDAY, 16 JAN 2015  |  NEWS
... Emerald Club, said George Lucas, Instreet managing director. Post-purchase Instreet is focusing on improving customer service and resolving operational issues that slowed the process of advisers putting model portfolios on the Emerald Wrap's platform ...

ACCSR conference tackles practice of responsible leadership

RACHEL ALEMBAKIS  |  FRIDAY, 15 FEB 2013  |  NEWS
... opportunities as well." O'Neill spoke to aligning NAB's corporate responsibility structure to its central strategy of customer service, demonstrated by a relatively simple circle-shaped diagram that put the customer in the circle. Chapman and Marshall ...

Corporate Social Responsibility as driver of innovation

RACHEL ALEMBAKIS  |  FRIDAY, 17 FEB 2012  |  NEWS
... donations had higher levels of workplace satisfaction. He also suggested that using Karma Currency gift vouchers as a customer service tool could benefit corporate brand and reputation with similar outcomes. Karma Currency has served as the distribution ...

Optus CR discloses responsible marketing, customer service

RACHEL ALEMBAKIS  |  FRIDAY, 23 DEC 2011  |  NEWS
Telecommunications provider Optus said responsible marketing, customer service and safety, driving innovation and uptake of technology and building social inclusion were all material issues to their corporate responsibility (CR) goal. Optus, a subsidiary ...