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Showing 1 - 10 of 21 results for "customer service"

First Nations people face financial exclusion, significant barriers: AFCA

ANGELIQUE MINAS  |  FRIDAY, 23 JAN 2026  |  NEWS
... this presents an opportunity to set consistent standards for First Nations engagement and access to services, customer service and support, it said. Smith described it is timely for industry to review the additional barriers to full financial services ...

LLL Australia appoints first female chief executive

ANGELIQUE MINAS  |  MONDAY, 10 NOV 2025  |  NEWS
Religious charitable development fund Lutheran Laypeople's League (LLL) Australia appointed Karen Pienaar, the first female chief executive in its 104-year history. Headquartered in Adelaide, the organisation manages $850 million in customer funding. ...

Victoria looks to enshrine work from home rights

JAMIE WILLIAMSON  |  MONDAY, 4 AUG 2025  |  NEWS
... Many small businesses simply cannot accommodate remote work arrangements due to the nature of their operations, customer service requirements, or security considerations," it said. COSBOA said it supports workplace flexibility, but labelled the government's ...

S&P Global gains top sustainability expert

ELIZABETH FRY  |  THURSDAY, 15 AUG 2024  |  NEWS
The high-profile Désirée Lucchese has quit MLC Life Insurance after just four months to join S&P Global as a sustainability solutions specialist. Lucchese said she is keen to return to the "complex, nuanced and ever-evolving space of investment data ...

Experts issue warning over AI washing

ANDREW MCKEAN  |  WEDNESDAY, 20 MAR 2024  |  NEWS
... could fundamentally reshape employee tasks, from risk assessments and fraud detection to software development and customer service. It projects that nearly one-third of task hours could be automated by 2030. But, as US Securities and Exchange Commission ...

Most inclusive Aussie orgs named

ROSE MARY PETRASS  |  MONDAY, 6 NOV 2023  |  NEWS
... to work harder, almost 10 times more likely to be innovative, and four times more likely to provide excellent customer service, according to DCA. "We know that inclusion has significant benefits for both employers and employees," Annese said. "DCA's ...

How investors manage risk in a new AI world

ROSE MARY PETRASS  |  THURSDAY, 17 AUG 2023  |  NEWS
... the responsible adoption of AI technology. "The opportunities are very large," Pringle says - particularly in customer service enhancement, productivity gains, and resource optimisation. But these opportunities are "not yet fully realised". As AI represents ...

The four-day work week - will it work?

ROSE MARY PETRASS  |  WEDNESDAY, 29 MAR 2023  |  NEWS
... model may not be possible. Concerns over a "two-tiered" society In the Unilever trial, Ditzell found that some customer service roles and roles that required extensive driving, travel, or commute may be less suited to the 100:80:100 model. "This isn't ...

Hejaz Financial Services make senior banking appointments

RACHEL ALEMBAKIS  |  WEDNESDAY, 15 DEC 2021  |  NEWS
... Australia's first licensed Islamic bank. Hejaz has hired Andrew Oey as head of lending, Samrah Sahi as head of customer service and Michael Trist as general manager - sales and distribution. "Hejaz is on a mission to ensure that Muslims don't ...

Record FUM growth at Australian Ethical

ELIZABETH MCARTHUR  |  THURSDAY, 26 AUG 2021  |  NEWS
... capability building and strategic initiatives such as building out customers relationship system and building out our customer service centre," Simons said. Australian Ethical chief executive and managing director John McMurdo said that in light of the ...
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