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Commonwealth Bank reports lower customer satisfaction

RACHEL ALEMBAKIS  |  WEDNESDAY, 2 NOV 2011  |  NEWS
... September 2010, we introduced a frontline customer feedback system called Firstpoint, which allows employees across the business to record complaints. We also continued to train our frontline staff in complaint handling. As a result of the expansion ...

Stockland increases green star ratings, reduces water use

RACHEL ALEMBAKIS  |  WEDNESDAY, 2 NOV 2011  |  NEWS
... individual [occupational health and safety] OH&S accountabilities and responsibilities in all our job roles across the business and developed new OH&S lead indicators that will focus on driving proactive safety performance through a range of initiatives ...

Using ESG factors to broaden fixed income analysis

RACHEL ALEMBAKIS  |  FRIDAY, 28 OCT 2011  |  NEWS
... bondholders and fixed income managers would seek engagement on ESG issues. "A lot of it will be possibly around how well the business is managed and whether on the corporate side, in some cases, whether there are environmental issues some could go to ...

75% of ASX100 exposed to corruption in high-risk countries

RACHEL ALEMBAKIS  |  FRIDAY, 28 OCT 2011  |  NEWS
... offered or given with the intention of influencing behaviour or opinions of foreign public officials in order to obtain business or other improper advantages, while facilitation payments are defined as occurring "where it is paid to government employees ...

Dean Paatsch launches new governance advisory firm

RACHEL ALEMBAKIS  |  WEDNESDAY, 26 OCT 2011  |  NEWS
Governance experts Dean Paatsch, Martin Lawrence and Simon Connal have launched a new governance advisory business, Ownership Matters (OM). The independent, Australian focused governance firm has a suite of services aimed at financial institutions - ...

Environmental Upgrade Agreement for Melbourne property

RACHEL ALEMBAKIS  |  FRIDAY, 21 OCT 2011  |  NEWS
... the City of Melbourne, Sustainable Melbourne Fund and Varga Brothers, owner of 460 Collins Street in the city's central business district, as part of the City of Melbourne 1200 Buildings Program. The funds will allow for the installation of an energy ...

ACSI reiterates no vote for News Corp board

RACHEL ALEMBAKIS  |  FRIDAY, 21 OCT 2011  |  NEWS
... global investors that the current quality of corporate governance and behaviour at News Corp is simply unacceptable. Business-as-usual will entrench a 'governance discount' in the stock over the long term - peerages have no place in corporate life, either ...

Community finance draws eye of institutional investors

RACHEL ALEMBAKIS  |  WEDNESDAY, 19 OCT 2011  |  NEWS
... Investment Fund (SEDIF). SEDIF was established to improve social enterprises' access to finance to help them grow their business and increase the impact of their work in their communities. "Social Enterprise Solutions operates by reaching out into the ...

Jillian Broadbent to chair Clean Energy Finance Corp panel

RACHEL ALEMBAKIS  |  FRIDAY, 14 OCT 2011  |  NEWS
The Gillard government has created an expert review panel to advise on the design of the AU$10bn Clean Energy Finance Corporation (CEFC), which is expected to commence operations from 2013-2014. Jillian Broadbent, a board member of the Reserve Bank ...

New standards for measuring GHG emissions in value chain

RACHEL ALEMBAKIS  |  FRIDAY, 14 OCT 2011  |  NEWS
... accompanying the launch. "Our road test of the new Scope 3 standard provides us with key data to drive our strategic business decisions regarding greenhouse gas reductions. We encourage other businesses to similarly employ this effective method to measure ...

Editor's Choice

Rio Tinto inks lithium deal as chief resigns

JAMIE WILLIAMSON
Rio Tinto has formed a joint venture for a Chilean lithium project, just days before announcing its chief executive will depart.

Green moves: First Nations Foundation, Future Fund

ELIZA BAVIN
Phil Usher has stepped down from his role as chief executive of First Nations Foundation, while Future Fund has welcomed a new director of responsible investment.

Public sector pay gap revealed

ELIZA BAVIN
The Workplace Gender Equality Agency published the public sector gender pay gap data for the first time.

Record green bond issuance on the cards

JAMIE WILLIAMSON
Green bond issuance is predicted to hit US$600 billion this year.

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