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Showing 1 - 10 of 17 results for "customer service"

Experts issue warning over AI washing

ANDREW MCKEAN  |  WEDNESDAY, 20 MAR 2024  |  NEWS
... could fundamentally reshape employee tasks, from risk assessments and fraud detection to software development and customer service. It projects that nearly one-third of task hours could be automated by 2030. But, as US Securities and Exchange Commission ...

Most inclusive Aussie orgs named

ROSE MARY PETRASS  |  MONDAY, 6 NOV 2023  |  NEWS
... to work harder, almost 10 times more likely to be innovative, and four times more likely to provide excellent customer service, according to DCA. "We know that inclusion has significant benefits for both employers and employees," Annese said. "DCA's ...

How investors manage risk in a new AI world

ROSE MARY PETRASS  |  THURSDAY, 17 AUG 2023  |  NEWS
... the responsible adoption of AI technology. "The opportunities are very large," Pringle says - particularly in customer service enhancement, productivity gains, and resource optimisation. But these opportunities are "not yet fully realised". As AI represents ...

The four-day work week - will it work?

ROSE MARY PETRASS  |  WEDNESDAY, 29 MAR 2023  |  NEWS
... model may not be possible. Concerns over a "two-tiered" society In the Unilever trial, Ditzell found that some customer service roles and roles that required extensive driving, travel, or commute may be less suited to the 100:80:100 model. "This isn't ...

Hejaz Financial Services make senior banking appointments

RACHEL ALEMBAKIS  |  WEDNESDAY, 15 DEC 2021  |  NEWS
... Australia's first licensed Islamic bank. Hejaz has hired Andrew Oey as head of lending, Samrah Sahi as head of customer service and Michael Trist as general manager - sales and distribution. "Hejaz is on a mission to ensure that Muslims don't ...

Record FUM growth at Australian Ethical

ELIZABETH MCARTHUR  |  THURSDAY, 26 AUG 2021  |  NEWS
... capability building and strategic initiatives such as building out customers relationship system and building out our customer service centre," Simons said. Australian Ethical chief executive and managing director John McMurdo said that in light of the ...

ASFI reports on momentum towards sustainable finance sector

RACHEL ALEMBAKIS  |  TUESDAY, 8 JUN 2021  |  NEWS
... Australian sustainability taxonomy to guide the definitions, labels and standards that guide product development, customer service delivery and capital allocation in the financial sector. ASFI is also aiming to establish a permanent ASFI body by mid ...

Measuring the gap between ASX board ethics, exec performance

RACHEL ALEMBAKIS  |  THURSDAY, 11 MAR 2021  |  NEWS
... ethics? when the management team are sitting and making decisions, it's not clear as how to weigh the value of good customer service, profit, and good for the community, and how to operationalise it on a case-by-case basis." Rafe posited in the research ...

Class linked to experience of inclusion at work: DCA

RACHEL ALEMBAKIS  |  FRIDAY, 30 OCT 2020  |  NEWS
... teams compared to 3% in non-inclusive teams, and were 10 times more likely to be in a team providing excellent customer service - 65% in inclusive teams compared to 6% in non-inclusive teams. "Organisations have got to work out if this is important to ...

Instreet Investment takes majority stake in Acorns Grow Australia

RACHEL ALEMBAKIS  |  FRIDAY, 2 FEB 2018  |  NEWS
... feedback from our customers," said George Lucas, managing director. "But growth will always come from providing good customer service. We can now also look to expanding into S.E. Asian markets initially with Indonesia." Acorns Grow Australia has also ...
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